Frequently Asked Questions
What is DVI RxWizard?
DVI RxWizard is the digital portal that connects our clients to us here at Acculab. It enables our clients to transmit over jobs completely digitally! No need for written up forms.
To use, clients need only download the RxWizard (available through our ordering tab),
and follow the instructions for set up- we provide instructions specific to the client when a partnership is established.
How fast does Acculab receive jobs once they are transmitted?
We receive jobs 10 minutes after clients transmit them our way.
If a client has any questions about a recently submitted job, and it's before the 10 minute mark, we will try to answer them as best we can, however, we will not be able to fully assist until the job has been fully transmitted.
Does DVI RxWizard work with Vision Web?
Though DVIRxWizard is not associated with Vision Web, it is able to work with together with Vision Web to transmit orders to us in the lab.
However, remakes will need to be submitted differently than if RxWizard was downloaded and available for use. That may look like submitting a new order, and noting on the order, "remake".
With Vision Web, orders submitted can take an undetermined amount of time to reach us on our end.
If there are any issues with ordering through Vision Web, because we aren't associated with them, we can't fully assist with transmission errors or issues.
My remake or second job won't transmit or shows an error in RxWizard. What do I do?
Depending on the error, this is DVI's fail-safe against duplicate orders. It may recognize the second job or remake as a duplicate if the order is placed within a certian timeframe of the first order's completion and shipment.
The best way around this is to put a number next to the patient's name -you may have to backspace a letter to allow a number to fit next to the patient name. Then, try transmitting again. By putting a number next to the patient's name, this will help DVI recognize this as a new, non-duplicate order, and will allow you to transmit the order through to us.
I received a job back and it looks like something's up with the lenses. What do I do?
Though we never anticipate it, things can happen on occasion.
Aways send the lenses back. We'll be happy to take a look at them for you!
1. Submit a remake order through RxWizard.
2. Make sure to specify in the service description what is going on with the lenses.
RxWizard isn't allowing me to submit an order. Can I send a hard copy to Acculab for manual entry?
We highly advise against this option. We charge for manual entries, and don't want to do that to you! If you are having trouble submitting a job through RxWizard, please refer to the DVI RxWizard section of the FAQ's.
Can Acculab email me a shipping label?
We provide a login ID and password for all of our clients to have access to their own shipping labels available through the UPS portal. Because of this availability, we do not provide shipping labels through email.
Are your optical lenses warrantied?
Yes they are!
All of our non-adapt progressives have a 90 day patient non-adaptation guarantee.
For a period of 90 days from the date of manufacture, lenses must be returned to us, and new lenses will be made one time at no charge.*
A doctor rx change made within 90 days of the original manufacture date of the original job will be honored in full (minus a $15 processing fee).*
Steps to correct an issue:
1. Submit a remake order through RxWizard.
2. Clearly input the warranty need and original invoice in the service description.
3. Return lenses to improve our process.
Can branded lenses be switched out with non-branded lenses?
Our Camber Steady is compatable with,
Eyeon's 500 series
Shamir's Autograph III
Hoya's Hoyalux ID Lifestyle/2
Varilux's Physio Enhanced Fit/W3+ Fit and Varilux S Fit
VSP's UNITY PLxpression
Our Rondell2 is compatable with,
Shamir's Autograph II, and InTouch
Hoya's Hoyalux Summit ECP/CD IQ Array
Varilux's Comfort W2+, and Varilux S
VSP's UNITY PLxtreme, and UNITY PLxtra/Mobile
Our Kbar2 is compatable with,
Eyeon's 300 Series
Shamir's Spectrum Element
Hoya's Hoyalux Summit ECP
Varilux's Comfort 2 DRx/Enhanced/W2+, and Physio/DRx
VSP's UNITY PLx/Mobile
If you do not see your lens on this list, that doesn't mean it's not possible to make the switch with the lenses you have. We're firm believers that any branded lens can switch out with non-branded. Give us a call! We'd be happy to help you find a compatable lens option that best fits your needs!
Quite simply, we have state of the art tech, and state of the art people. We're also incredibly fast! We average out a 1.3 turnaround time (with AR), and our wholesale optical lens prices are hard to beat! We want to help take your business to the next level for you and your patients. We don't sacrifice quality over quantity, and want to make sure your patients are getting the best vision possible, at a profitable price to you and your business. Contact us today! We'd love to start a partnership together!