Question 1

Why Choose AccuLab?

Accepted Answer

AccuLab is proud to be the last independent lens lab in Illinois, offering cutting-edge technology and expert service with a fast 3-day turnaround. As a small, Veteran-owned business, we provide unmatched wholesale prices and maintain full independence, allowing us to prioritize your needs without corporate influence. Partnering with us means personalized service and a focus on elevating your practice and ensuring the best vision care for your patients while maintaining profitability. Let’s work together to achieve mutual success. "Your Success Is Our Vision."

Question 2

How do I order from AccuLab?

Accepted Answer

We offer several order platforms, including SpecCheck, DVI RxWizard, VisionWeb, Eyefinity (for VSP work), GOStock (for uncut stock lenses), as well as phone and email options.

If you already have an account with us, you can access your preferred ordering portal here. Rest assured, we are committed to ensuring your order is placed and delivered to you as quickly as possible.

If you don't have an account, and you want to get started ordering through AccuLab, you can request our price guide here. Or follow this link to complete our Credit Application and create an account.

If you're looking for a personal pair of glasses, we recommend reaching out to your eye care professional and asking them to order through AccuLab. If you’re not currently working with one, feel free to email your details and what you’re looking for to jontrutt@acculab.net and we’ll do our best to assist.

Question 3

How can AccuLab support/improve my practice?

Accepted Answer

We offer high-quality lenses that compete with, and often exceed, the performance of major brands. When you partner with us, you can expect prompt, personalized support. Give us a call and our team is always available to speak with you directly on the first ring. We pride ourselves on offering competitive pricing and fast turn times. By choosing us as your partner, you’ll receive reliable support as your practice grows. We're here to provide the dependable service you need every step of the way.

Question 4

What does being independent mean for a lens lab?

Accepted Answer

Independence means not being bound by the corporate structures that dominate much of the eye care industry. We prioritize using alternative brands whenever possible, allowing us the flexibility to make decisions that best serve our clients. As an independent business, we operate without the constraints of external corporate rules. This autonomy enables us to offer personalized expertise and empower our clients with the same sense of independence.

Question 5

What are your normal turn times?

Accepted Answer

Our typical turnaround time is 1 to 3 days for most orders. However, glass lenses, direct frame orders, certain mirror options, and special edging requirements may extend the processing time to up to one week. You can easily check the status of your order through SpecCheck, by phone, or via email. If you need a rush on a specific job, please include a note on the order or reach out to us directly. Additionally, we’re happy to provide email updates for jobs that take more than 3 days, upon request.

Question 6

I Need A Shipping Label

Accepted Answer

Go to the 'Shipping Label' page under the 'Order' tab at the top of our website. You will only need to enter your AccuLab Account Number. If you have questions, please call us at 800-688-3904.

Question 7

What are your material and lens options?

Accepted Answer

We offer a wide range of materials including plastic (CR39), polycarbonate, Trivex, high-index (1.60, 1.67, 1.74), and glass. Our lenses cover everything from single vision and multifocals to progressives and specialized lenses for any activity you can imagine. No matter what you're looking for, we’re one of the few labs that truly excel in creating custom, specialized designs.

Question 8

Does AccuLab process insurance jobs?

Accepted Answer

In short, AccuLab can process VSP® and out-of-network Eyemed® work. We also act as an out-of-network lab for insurance if you are in an opt-out state.

We are proud to be your authorized VSP® contract lab (Contract Lab #: 0727).
As part of the Unity® distributor lab network, we’re certified to produce the full range of Unity products. Currently, we’re only processing single vision, multifocals, IOT (Everyday B, Ultimate B, Universal B), Seiko (Surmount/WS), X-Cel (Freedom ID), & Unity lenses and Add-Ons for VSP. You’ll find the available options, our setup guide, and rewards program at this link.

AccuLab is also available as an out-of-network lab for your Eyemed jobs. Our Rondel and KBar progressive lenses, as well as our Poseidon Ultra anti-reflective coating, are all approved under Eyemed’s formulary.

If you are in an opt-out state, you may utilize us as an out-of-network lab for your insurance orders.

Should you have any questions about the opt-out process, please feel free to contact AccuLab for further information.

Question 9

What are your house brand progressive lenses?

Accepted Answer

Our Montanel™ progressive lens line is crafted using both OptoTech surfacing equipment and OptoTech lens design technology. Our collection includes the Arrow (our high end all-purpose progressive lens), Rondel (our premium all-purpose progressive lens), the KBar (our entry-level, non-compensated progressive lens), Lance (designed for distance vision), Stiletto (ideal for near vision), and Javelin (office lens with emphasis on intermediate and near). We also offer the Dart Fatigue Shield, a baby add, anti-fatigue lens. Stay tuned for additional lenses coming soon to our Montanel™ library. For more detailed information, please visit our "Montanel™" page.

Question 10

What anti-reflective coatings do you offer?

Accepted Answer

Our anti-reflective coating is applied in-house, and we offer four options: Poseidon (green hue), Neptune (blue hue), Mirage (nearly invisible), and Trident (blue blocker). For more detailed information, please visit our "Lenses & Services" page.

Question 11

Do you have an uncut, stock lens program for offices with an edger?

Accepted Answer

Absolutely! We provide uncut stock lenses through Global Optics, based in Wisconsin. They offer a wide range of lenses at competitive prices. For more details, please visit our "Lenses & Services" page.

Question 12

How do your lenses compare with familiar brands?

Accepted Answer

At AccuLab, we are proud to offer lens brands that not only rival but often outperform the major brands you may be accustomed to. We prioritize quality over advertising budgets, which is why we carry Montanel (OptoTech), IOT, and Seiko lenses as our core offerings. By choosing to buy from independent suppliers, you support quality and personalized service for your patients, helping you maintain your independence. To see how our lenses compare, you can download our Lens Comparison Chart

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Question 13

I'm looking for a certain lens/brand

Accepted Answer

We likely have the lens you're looking for. If not, we can recommend a comparable option of even higher quality. Should you absolutely require a specific branded lens, we can certainly order it for you, though please note that the price may be higher than your usual pricing with us.

Question 14

What’s the maximum and minimum prescription your lab can produce?

Accepted Answer

No prescription is too challenging for us. From single vision lenses ranging from -30 to +20, to lenticular lenses across various power levels, our skilled lab technicians stand ready to deliver unparalleled quality. Whatever you're looking for, we can more than likely produce it.

Question 15

What is your progressive non-adapt policy?

Accepted Answer

All progressive lenses have a 90-day patient non-adaptation guarantee. For a period of 90 days from the date of the manufacturing, the warrantied lenses must be returned in accordance with the returns policy. During the warranty, new lenses will be made a maximum of 1 time.

Question 16

What is a service disabled Veteran-owned small business?

Accepted Answer

A Service-Disabled Veteran-Owned Small Business (SDVOSB) is a business that is at least 51% owned and controlled by a veteran with a service-connected disability. It must also meet small business size standards. AccuLab's founder and owner, Chris Brundies, is a proud service-disabled US Army Veteran.

Question 17

Are your products made in America?

Accepted Answer

Similar to many other companies, our lenses themselves are primarily produced internationally, in countries such as Germany, Spain, and Japan. However, whenever possible, we make use of American-made products. We surface and finish lenses right here in DeKalb, Illinois, ensuring that all of our offerings are assembled in the USA. We take great pride in our commitment to quality and our strong presence in the American market.

Question 18

What are your operating hours?

Accepted Answer

Monday through Friday, 9AM - 5PM Central Standard Time.

Question 19

I'm interested in a lab tour and/or education opportunities

Accepted Answer

We're happy to give an informal tour of our lab to anyone who stops by. If you're a client, you can also request group tours on specific days and times. We offer educational sessions, ranging from basic to advanced optician training, and some can count towards continuing education credits. Feel free to reach out if you'd like to set something up!

Question 20

I'm not happy with my order

Accepted Answer

We strive to ensure your complete satisfaction with every order, and we understand that occasionally mistakes can happen or communication may be unclear. If you notice any issues, please don’t hesitate to reach out to us right away, and we will work quickly to resolve the situation. We are committed to going above and beyond for our clients and will do everything we can to make it right.

Question 21

Are you hiring?

Accepted Answer

To find out if we are currently hiring, please visit our "About Us" page for information on available employment opportunities here. We would be delighted to consider you as a potential addition to our team.

Question 22

My question is not listed here

Accepted Answer

If you do not see your question listed here, please feel free to contact AccuLab, and we will be happy to assist you with an answer promptly. We are always here to help!